Refund and Returns Policy
At Recharge Fragrance, we take pride in creating high-quality, small-batch products. Due to the nature of our products, we have the following return and refund policy in place.
Returns
We do not accept returns on used or opened products for hygiene and safety reasons.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@rechargefragrance.com with:
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Your order number
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A description of the issue
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Photos of the product and packaging
We will gladly offer a replacement or refund for eligible items.
Refunds
Refunds are only issued in the following cases:
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Items arrived damaged or defective
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Incorrect items were sent
Once your request is approved, refunds will be issued to your original payment method within 5–10 business days.
Exchanges
We do not offer exchanges at this time. If there is an issue with your order, please contact us and we will work with you to make it right.
Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return:
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Opened or used skincare products
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Personal care items (including deodorants and balms)
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Sale or discounted items
Cancellations
Orders may be canceled within 12 hours of purchase. After this time, orders may already be in production or shipped and cannot be canceled.
Shipping Issues
Recharge Fragrance is not responsible for:
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Delays caused by shipping carriers
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Lost or stolen packages marked as delivered
If your package is lost in transit, please contact the carrier directly. We are happy to assist where possible.
Contact Us
If you have any questions about your order, please contact us:
